Knowledge Development

Once we have agreed on the outcome, we will begin the knowledge transfer from your business to ours. Our team maps all the potential variables to the efficiency and reliability of every single response made.

Process Mapping and Design
This is where our Customer Contact Architects come into play. Here, we build the system-from issue escalation processes to the actual implementation.


Partner Reporting
Our relationships are not one of vendor client, but also partners. Our reporting not only includes the entire standard reporting you expect from the professional business, but also includes real-time reports as per the documentation that can break down into as many categories as you’d wish.

Validation and Soft Launch
Before we test the solution in real time, we test it by ourselves to make sure whether it works to the specifications it was designed for. Another critical component here is Client Training. Our team works with yours to make sure you understand everything about our solutions-from administration to access.

Live Launch
Once we have tested the product or services, we are ready to go live and handover all the necessary documentation to the Client and make sure that the client has our complete ongoing Support.

Measurement, Analysis & Support
Once all of the service solutions are ready, Our support team monitors them free of cost up to six months to make sure that they are operating as efficiently as they can, and provide the user with a complete set of modeling and reporting tools to track your business. Further to this the same support is continued with an Annual Maintenance Contract.